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Workplace and Soft Skills Training

eAlliance Learning Technology Limited

 Workplace training and Soft Skills Development

Our workplace and soft skills catalogues are brought to you through our partnerships with MicroLearn and Video Arts, offering a diversity of content and course style.

The range of topics covers everything from legal training requirements such as health & safety, equality and diversity and data protection, to soft skills development for leadership & management, communication as well as equipping your staff with the skills they need to be happier, healthier and more productive at work.

Example Course Content

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Video Arts Management and Workplace

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Video Arts Customer Service

MicroLearn Workplace Skills Course List.

  • Active listening
  • Asking the right questions
  • Body language
  • Communicating with emotional intelligence
  • Effective writing
  • Expressing yourself
  • How to be assertive
  • Presenting data
  • Presenting with confidence
  • Social media awareness
  • What’s not being said
  • Approaching new customers
  • Brand and reputation
  • Email etiquette
  • Handling complaints
  • Know your customer
  • Maintaining existing customers
  • Telephone manner
  • GDPR
  • An introduction to GDPR
  • Lawful Basis for Processing under GDPR
  • Individual Rights under GDPR
  • Accountability and Governance under GDPR
  • Equality and diversity introduction
  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnerships
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex discrimination
  • Sexual orientation
  • Unconscious bias
  • Food allergy
  • Food law
  • Food safety hazards
  • Food safety introduction
  • Food safety management
  • Food-borne illness
  • Hygienic premises
  • Personal hygiene
  • Temperature control
  • Introduction to health & safety
  • Dangerous substances
  • Display screen equipment
  • Electricity
  • Fire
  • First aid
  • Manual handling
  • Slips and trips
  • Appraisal interviews
  • Hiring right first time
  • Tips for the interviewee
  • Preparing the report
  • Spelling and punctuation
  • The English sentence
  • Writing your report
  • Coaching and mentoring
  • Developing leadership
  • Giving and receiving feedback
  • Motivation and effective feedback
  • Planning & monitoring team performance
  • Project management
  • Taking action
  • The effective leader
  • Training for non-trainers
  • Managing Virtual Teams
  • Flexible Leadership
  • Challenging the status quo
  • Experiencing change
  • Making the change
  • Seeing change through
  • The need for strategy
  • Thriving in change
  • Confidence
  • Dealing with stress
  • Decision making
  • How to plan your own development
  • Making objectives happen
  • Negotiation skills
  • Problem solving
  • Setting objectives
  • Time management
  • Safeguarding children (England & Wales)
  • Safeguarding children (Northern Ireland)
  • Safeguarding children (Scotland)
  • Safeguarding vulnerable adults (England & Wales)
  • Safeguarding vulnerable adults (Northern Ireland)
  • Safeguarding vulnerable adults (Scotland)
  • Anti-slavery
  • Anti-money laundering
  • Bribery act 2010
  • Competition law
  • Cyber security
  • Driving at work
  • Sustainability
  • Workplace bullying and harassment
  • Right to Work
  • Whistleblowing
  • Dealing with conflict
  • Effective delegation
  • Effective meetings
  • Find your role
  • Performance troubleshooting
  • Working in teams
  • Budgeting basics
  • Finance and budgets
  • The Balance Sheet Barrier
  • Understanding Profit and Loss
  • Bribery and Corruption
  • Finance for Non-Financial Managers
  • Insider Trading
  • Payment Card Industry Data Security Standard
  • Changing behaviours
  • Empathy
  • Everyday energy
  • Healthy living
  • Impact and influence
  • Life balance
  • Mental health
  • Positive thinking
  • Relationship building
  • Relaxation
  • Resilience
  • Sickness & absence
  • Value and purpose
  • Personal agility
  • Mind-set
  • Creativity
  • Managing Emotions
  • Great Conversations

Video Arts Workplace Skills Course List

• Assert yourself
• Communicating face-to-face
• Communicating in writing
• Communicating on the phone
• Going to a meeting part 1: messing up a meeting
• Going to a meeting part 2: meeting menaces
• Inside information
• Meetings
• Meetings, bloody meetings
• Presentation is everything

  • Advising the customer
  • After sales
  • Communicating effectively
  • Complaints
  • Customer types
  • Customers on the phone
  • First impressions
  • If looks could kill
  • Online customers
  • Service for sales
  • The power of behaviour
  • When things go wrong
  • Achieving goals and commitments
  • Being a ‘people person’
  • Helping hands
  • Less is more
  • Making your case
  • Negotiating – tying the knot
  • Negotiating tactics
  • Using similarity
  • Change
  • Creativity and innovation
  • Crisis management
  • Emotional intelligence
  • Ethics
  • Everyday learning
  • First among equals
  • Jamie’s Kitchen: Fifteen lessons on leadership
  • Jamie’s Kitchen: Fifteen lessons on teamwork
  • Leadership sins
  • Pass it on
  • Practical leadership
  • Team decision making
  • Team development
  • Absence minded
  • Being a leader
  • Behavioural interviewing
  • Counselling
  • Dealing with absenteeism
  • Developing your team
  • Difficult conversations
  • Managing discipline
  • Motivating your team
  • One-to-one training
  • Recruiting
  • Managing performance everyday
  • Performance review: code red
  • Performance review: every appraisee’s dream
  • Performance review: every manager’s nightmare
  • Performance reviews
  • Praise and criticism
  • Change
  • Jamie’s School Dinners: living with change
  • Jamie’s School Dinners: managing change
  • Managing projects and processes
  • The art of selling
  • Closing sales
  • Control and close
  • Consultant selling
  • Difficult sales
  • Needs and objections
  • Criticism and failure
  • Emotions versus evidence
  • Getting stuff done
  • Happiness habits
  • Inside your head
  • Personal wellbeing for managers
  • Planning
  • Practical wellbeing
  • Team wellbeing for managers
  • 30 ways to make more time
  • Body language and assertiveness
  • Dealing with stress
  • Finance and budgets
  • Making time
  • Managing yourself
  • Negotiating
  • The balance sheet barrier animation
  • Understanding behaviour
  • Workplace generations

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