Governance, Risk and Regulatory Compliance for Financial Services Firms

The Fundamentals suite provides users with a base level of knowledge to assist with compliance when working in the financial services sector. It introduces the financial services regulators – providing an understanding of who they are, what they do and why they are there. It takes a high-level view of what is required of a firm to comply with the regulations and, the consequences of non-compliance. It also looks at the key legislation around data protection and the security of information, including the wide-reaching implications of the GDPR. The courses in this suite are:

• Environmental, Social and Governance (ESG) for Senior Leaders (All financial services: 30 mins CPD)
• Freedom of Information Act (All financial services: 30 mins CPD)
• Green Finance & ESG (All financial services: 45 mins CPD)
• The Data Protection Act 2018 & the GDPR (All financial services: 1 hour CPD)
• Maintaining Information and Cybersecurity (All financial services: 1 hour 10 mins CPD)
• Introduction to the Financial Conduct Authority (FCA) (All financial services: 1 hour 10 mins CPD)
• Introduction to the Prudential Regulation Authority (PRA) (All financial services: 1 hour CPD)
• Introduction to Sustainability (All financial services: 30 mins CPD)
• Risk and operational resilience (All financial services: 1 hour CPD)
• Sustainable Business Management (All financial services: 30 mins CPD)
• Modern Slavery (All financial services: 1 hour CPD)

The Conduct suite is aligned to the core principles and objectives of the Financial Conduct Authority (FCA) and where appropriate the Prudential Regulation Authority (PRA).

Conduct Rules and the Consumer Duty apply to staff at all levels of financial services firms. This eLearning suite focuses on ensuring all users operate with the appropriate duty of care and due diligence and is aimed at helping to build the right organisational culture. The topics covers consumer protection, systems, controls and governance.

It also offers insight on how to spot and act on wrongdoing – protecting the firm and its customers and ultimately the market and the economy. The courses in this suite are:

• COBS Appropriateness (Investment banking & insurance: 1 hour CPD)
• COBS Best Execution (Investment banking & insurance: 1 hour CPD)
• COBS Client Categorisation (Investment banking & insurance: 1 hour 5 mins CPD)
• COBS Dealing and Managing (Investment banking & insurance: 45 mins CPD)
• COBS Essentials (Investment banking & insurance: 1 hour 5 mins CPD)
• COBS Suitability (Investment banking & insurance: 1 hour 15 mins CPD)
• How to handle regulated complaints (All financial services: 1 hour 5 mins CPD)
• Conduct Risk (All financial services: 35 mins CPD)
• Consumer credit (CONC) Arrears management (Firms that offer consumer credit: 1 hour 5 mins CPD)
• Culture and Ethics (All financial services: 50 mins CPD)
• Consumer Duty (All financial services: 1 hour CPD)
• Understanding vulnerable consumers (All financial services: 55 mins CPD)
• Financial Promotions (All financial services: 1 hour CPD)
• Introduction to BCOBS and the PSRs (Banking) (Retail banking: 1 hour 30 mins)
• Introduction to BCOBS and the PSRs (Building societies) (Building societies: 2 hours)
• Managing Conflicts of Interest (All financial services: 40 mins CPD)
• The Conduct Rules (All financial services: 55 mins CPD)
• Whistleblowing with Confidence (All financial services: 40 mins CPD)
• Whistleblowing with Confidence for managers (All financial services: 35 mins CPD)
• Treating Customers Fairly – non-retail market business (Non retail: 40 mins CPD)
• Equity, Diversity and Inclusion (All financial services: 25 mins CPD)

The Financial Crime suite is essential eLearning for all financial services firms – and indeed all organisations that handle money. It shows how to protect your firm from exposure to financial crime. Ultimately it helps ensure that your firm is not being used as a tool by criminals, which in turn will protect consumers and the wider economy.

Covering off the key legislative frameworks, including Anti-Money Laundering (AML) and the regulations that firms are required to satisfy under the legislation, it also ensures compliance alongside assisting with prevention. The courses in this suite are:

• Anti-Money Laundering and Countering Terrorist Financing (All financial services: 1 hour CPD)
• Combating Market Abuse (All financial services: 45 mins CPD)
• Compliance with the Criminal Finances Act 2017 (All financial services: 1 hour CPD)
• Complying with Sanctions (All financial services: 1 hour CPD)
• Countering Bribery and Corruption (All financial services: 1 hour CPD)
• Customer Due Diligence (All financial services: 1 hour CPD)
• Fighting Fraud (All financial services: 1 hour 10 mins CPD)
• Introduction to Financial Crime (All financial services: 1 hour 15 mins CPD)
• MLRO The Role of the Money Laundering Reporting Officer (All financial services: 1 hour 30 mins CPD)

This range of specialist eLearning courses are available for particular financial services firms and  highlight essential rules that apply to distinct sectors such as investment banking, consumer credit and claims management companies.

Each course is designed to provide a clear overview of the specific regulation or requirement and includes relevant role-related case studies bringing the content to life and covering training called for by the regulation. The courses in this suite are:

• An Introduction to MiFID II (Investment banking: 1 hour 15 mins CPD)
• Consumer Credit Regulations (Motor Finance) (Consumer credit for motor finance: 1 hour 10 mins CPD)
• Consumer Credit Regulations Personal Loans and Credit Cards (Consumer credit for personal loans and credit: 1 hour 10 mins CPD)
• Cryptocurrencies (Investment banking: 15 mins CPD)
• FATCA (Financial services with operations in the USA: 1 hour CPD)
• Payment Card Industry Standards (PCI DSS) (All financial services: 30 mins CPD)
• The Regulation of Pre-Paid Funeral Plans (Funeral Plans: 1 hour CPD)
• Support with regulatory meetings & audits (Senior managers: CPD TBC)
• The Basics of CASS (Asset management firms: 1 hour CPD)
• The regulatory regime for claims management companies (claims management companies: 40 mins CPD)
• Transaction Reporting (Investment banking: 1 hour CPD)

This suite has been specifically created for banks, building societies, credit unions, designated investment firms and UK branches of foreign banks, who have been subject to the Regime since 2016. The courses in this suite are:

• Certification Regime (All financial services: 55 mins CPD)
• Senior Management Arrangements, Systems and Controls (All financial services: 55 mins CPD)
• Senior Managers Regime (All financial services: 30 mins CPD)
• An introduction to the Senior Managers and Certification Regime (All financial services: 30 mins CPD)

Developed by the CII, this suite of introductory courses, including ICOBS, regulation and legislation and T&C, classes of personal and commercial products, claims, ethics, governance, and internal controls, will help your staff understand the vast general insurance market. The courses in this suite are:

• Average and Proximate Cause (Insurance: 45 mins CPD)
• Contract and Agency (Insurance: 40 mins CPD)
• Classes of General Insurance – Commercial Products (Insurance: 40 mins CPD)
• Classes of General Insurance – Personal Products (Insurance: 40 mins CPD)
• Claims (Insurance: 35 mins CPD)
• Contribution and Subrogation (Insurance: 35 mins CPD)
• Ethics, Corporate Governance and Internal Controls (Insurance: 40 mins CPD)
• Insurable Interest and Good Faith (Insurance: 45 mins CPD)
• The Insurance Market (Insurance: 40 mins CPD)
• Indemnity (Insurance: 20 mins CPD)
• Insurance Regulation and Legislation (Insurance: 45 mins CPD)
• Risk and Insurance (Insurance: 45 mins CPD)
• Consumer Credit (Regulation: 40 mins CPD)
• ICOBS (Regulation: 1 hour CPD)